01228 542924
Your catch

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From the net, on the net!

Terms and Conditions

By Law we are unable to enter a contract with anyone under the age of 18. As a result, by using this site you are confirming you are over 18.

Statutory Right

The term and conditions detailed below do not affect your statutory rights.

Website Content

We reserve the right to change any of our website content; this includes but is not limited to our terms and conditions.

Pricing Policy

Due to daily market fluctuations our prices can fluctuate without notice. We aim to maintain steady pricing which is always competitive wherever possible. If placing advanced orders please call 01228 542924 for a quote or the price on the day of dispatch will be charged. We always recommend you check the current price before ordering, even on items ordered previously.

Payment

Payment will only be collected once your order has been packed and is ready to dispatch. Your credit/debit card will be debited on the day of dispatch. We will require the postcode where the card is registered to. If for any reason beyond our control, we cannot take payment we will not dispatch our order. Should this occur we will make every attempt to contact you to rectify the situation. However we cannot accept any liability for and loss or damage incurred.

Delivery

We dispatch all orders for next day am delivery. This means all orders should arrive before 12am, however sometimes deliveries are delayed until early afternoon. We deliver to mainland UK although in some areas of Scotland there is no ‘Guaranteed next day service’. If you have any doubts about delivery then please don’t hesitate to call us. (01228 542924)

Accuracy of Details given

It is your responsibility that all delivery details received from you are correct.  If our courier is unable to make delivery of your order due to an incorrect address, you will not be eligible for a refund. We therefore ask you to check your details carefully before you submit them to us. Also if you request your order be left in a specific place and is therefore not signed for we accept no liability for its loss or damage.

Our Guarantee

Our aim is to deliver to you the very best quality fish possible at a competitive price, should any of our products fall below your expectations we will refund your money in the same way as payment was received. While every effort is made to ensure items listed as ‘boneless’ or ‘boned’ do not contain any bones you check thoroughly as we accept no liability for any bones or foreign bodies that may remain. Non perishable items may be returned at your own expense and will be refunded by the same method as payment was received, providing they are returned in the same condition as they were dispatched.

Order Cancelation

Orders can be cancelled anytime before 9am on the day of dispatch. All fish source by special request will still be charged for in full. Should we then sell the products in question, you will be credited the relevant amounts.

Personal Details

While we do hold information about our customers to help us give you the best service possible. We will under no circumstances pass on your information to any third parties unless required to do so by law.

Customer Support

 You may call (01228 542924) us anytime day or night, if it is outside of our regular office hours please leave a message and we will contact you when we return.

Complaints

We hope you never have any reason to complain, however should you need to contact us regarding any problem you may have experienced please don’t hesitate to call us on 01228 542924.